Sound4Tracks (Hovstadius Gruppen AB) sells exclusively to business customers: shops, restaurants, cafés, offices, hotels, electricians, architects and interior designers. As all sales are B2B, no consumer protection legislation applies. There is no automatic right of return or right of withdrawal.
This policy describes the circumstances under which a return or refund may be approved, what the customer is expected to do, and within what timeframes.
A return is an exception and requires written prior approval from Sound4Tracks in each individual case. No return will be processed without an RMA number (Return Merchandise Authorisation) issued by Sound4Tracks. Sound4Tracks reserves the right to decline returns that do not meet the stated requirements.
| Situation | How it is handled | Timeframe |
|---|---|---|
| Transit damage (documented with photos) |
Sound4Tracks manages the claim with the carrier. | Must be reported within 24 hours of receipt. |
| Wrong product delivered | Sound4Tracks covers return shipping and sends the correct product. |
Report as soon as possible after receipt. |
| Colour/variant exchange within the same brand |
May be approved subject to written agreement. | Contact us before the product has been put into use. |
| Change of mind / unwanted product |
Not approved. | - |
| Product fault after installation |
Referred to the manufacturer's warranty. | Subject to their warranty terms. |
| When making a claim or return request, the following steps must be followed: |
|---|
| 1. Contact Sound4Tracks in writing at info@sound4tracks.com |
| 2. Provide your order number or invoice number |
| 3. Describe the matter and attach photo documentation (mandatory in the case of transit damage) |
| 4. Sound4Tracks will assess the case and respond with a decision and any return instructions |
| 5. Returns are only processed following written approval and an assigned RMA number |
The return address will be confirmed upon approval and may vary depending on the product and supplier.
| Transit damage is the most common reason for a claim. |
|---|
| Always inspect the packaging immediately upon delivery, even if the product appears undamaged. |
| If the packaging is damaged: photograph it immediately, before the product is opened or moved. |
| Report the damage to both the carrier and Sound4Tracks within 24 hours of receipt. |
| Send photos and your order reference to info@sound4tracks.com. |
Sound4Tracks cannot be held liable for transit damage that is not reported within 24 hours or where the packaging damage has not been documented with photographs at the time of receipt.
A refund may be issued if Sound4Tracks is unable to deliver an ordered product, or if an approved claim results in the product being unable to be exchanged. Where a refund is approved, it will be made to the same payment method used at the time of purchase. Refunds are processed within 30 days of the date Sound4Tracks approves the case. The customer will be notified by email once the refund has been completed.
| Damage caused by incorrect installation or misuse |
| Normal wear and tear |
| Damage occurring after the product has been put into use |
| Products that have been modified or adapted by the customer |
| Transit damage not reported within the stated timeframe |
Warranty and service commitments are governed by the respective manufacturer. Sound4Tracks refers customers to the manufacturer's warranty terms for product-specific faults.
| All return and claims enquiries are handled in writing. |
|---|
| Company: Hovstadius Gruppen AB (trading as Sound4Tracks) |
| Email: info@sound4tracks.com |
| Web: www.sound4tracks.com |
| Address: Drottninggatan 1J, 212 11 Malmö, Sweden |
Returns Policy for Sound4Tracks / Hovstadius Gruppen AB, last updated: 30 March 2026
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